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Appointments

EMERGENCY LINE (023) 9265 7400

Please be considerate and only use this number if you need to contact a doctor urgently. Alternatively dial 999 or contact NHS Direct on 0845 46 47.

HOME VISITS (023) 9265 7401

A home visit can be arranged if an illness prevents a patient getting to the surgery. There are no set times for these visits - they are normally made in the morning or lunch time. They may be graded as to priority or severity and therefore the receptionist will need to take some details of your symptoms; a doctor may telephone prior to making the visit so please be ready to receive such a call.

TEST RESULTS (023) 9265 7402

At the time of investigation you will be advised the likely date we will receive your results. For reasons of confidentiality unless the patient is under age or we have their written consent, we can only discuss any result with the patient themselves. Please telephone for these results between:

Monday	1:00pm - 2:45pm
Tuesday	2:00pm - 2:45 pm
Wednesday	1:00pm - 2:45pm
Thursday	1:00pm - 2:45pm
Friday	1:00pm - 2:45pm

Please also note this service will not be available on Target afternoons - see the dates for Target afternoons in the STAFF TRAINING AND TARGET section of the Training Practice Page.

REPEAT PRESCRIPTIONS (023) 9265 7403

The medications query line is available between 10.30am and 12.30pm Monday - Friday (except Bank Holidays). A dedicated member of the reception staff will be able to assist you with general queries about your medication.

All requests must be in writing and we require two working days to process repeat prescription requests. Please allow plenty of time when putting in your request so that you do not run out of medication.

Day request received	Prescription ready for collection
Monday	Wednesday Afternoon
Tuesday	Thursday Afternoon
Wednesday	Friday Afternoon
Thursday	Monday Afternoon
Friday	Tuesday Afternoon

There are several ways to request your repeat prescription:

• Register for “EMIS Access” (Egton Medical Information Systems) which is a service that offers repeat prescription requests to be arranged over the internet. These requests are then made ready for collection within the timescales above. EMIS Access can also be used to make and/or cancel appointments
• Register for “Pharmacy2U” which is an alternative service offering repeat prescriptions (only) over the internet or by phone. This service then arranges for your medication to be delivered to your address.
• Your local Pharmacy may be able to arrange requests and delivery of your medication on your behalf when prior arrangements have been made with them.
• By post - you can send in your request slip to us with the items ticked that you require. If you wish to have the prescription posted back to you, please enclose a stamped, addressed envelope and allow time for the postal service in addition to our timescales above.

• Hand deliver you request into either our external letter box or into the repeat medications box inside the surgery. Both boxes are emptied regularly.

APPOINTMENT CANCELLATION (023) 9265 7404

If for any reason you have to cancel an appointment please let us know. This is important as it allows another patient to make use of a very valuable appointment slot. You can do this either by:

Coming into the surgery in person to cancel and/or rebook. Telephone during surgery hours and speaking to a Receptionist Leave a message on our answerphone service which is available throughout the day or night.

PRIVATE MEDICALS, FORMS, CORRESPONDENCE ETC

For private correspondence and medicals (PMA) the fees have been changed recently. If you require anything to be done please ask the Receptionist how much the cost will be so that you are aware of this before the doctor completes any correspondence for you.

When you complete any claim form, solicitor enquiry, insurance proposal or similar, the paperwork provides an option to view the report before it is issued, a right under the Medical Records Act. When you ask for this option we will contact you upon completion of the paperwork to advise you it is ready for viewing. If you have not viewed the paperwork within the statutory 45 days we will forward it to the enquirer without further delay.

PMA Line: Private Medical Attendance (023) 9265 7408

Monday	10:30 am - 2:30 pm
Tuesday	10:30 am - 12:30 pm
	2:00 pm - 2:30 pm
Wednesday	10:30 am - 2:30 pm
Thursday	10:30 am - 2:30 pm
Friday	10:30 am - 2:30 pm

Please also note this service will not be available on Target afternoons - see the dates for Target afternoons in the STAFF TRAINING AND TARGET section of the Training Practice Page.

PASSPORTS

We no longer sign passport photos as the GP that signs the photo has to now put his or
her private information along with their signature.